Hawaii Titanium Rings® guarantees ring delivery in 2-3 weeks. We are dedicated to 100% customer satisfaction. If your ring is not up to your expectations, we offer a 30 day unconditional refund policy on rings in our catalog. Custom rings will be shown to client for approval before finalized. Send us the ring with your receipt and we will refund your purchase minus shipping upgrade.
30 Day Warranty Specifications
- All returns or alterations must be ordered within 30 days of delivery.
- Please be aware that any rings returned that have been altered in any way by the customer will not be accepted. We are happy to exchange or refund any rings returned in original condition.
- Custom ordered precious stones, or stones sent by the customer are not covered by this warranty. These should be covered by your insurance policy.
- When returning a ring, please get a tracking number for your records and send ring in a letter-size Flat Rate cardboard envelope for USPS and ship insured for full value. For FED EX Shipping please use a letter-size cardboard envelope as well. Do not use a regular envelope as the ring will rip out when it slides through the postal conveyor belt.
If your ring does not fit and needs resizing, we are happy to re-size or even remake your ring for a small fee. Please note Titanium Rings cannot be sized most of the time and will have to be remade. We have written a couple short articles with helpful tips to help you figure out your ring size, they are located in our blogs.
Our jewelry is designed to be completely water and detergent safe. With the strength and durability of Titanium and protective coating applied over the inlay, your ring is made to withstand many years of wear. It is highly recommended that you remove your ring when working with Acetone-based chemicals as it may affect your jewelry. Please do not expose your rings to extremely hot temperatures(e.g. the dashboard of your car, etc...) as this can damage your ring as well.
Like all metal rings and jewelry, care must be taken when working with electricity as metal is an electrical conductor.
As a special offer to all returning customers, a 10% Ohana discount is applied to all future purchases, please let us know you are a return customer at purchase so we can apply your discount.
You will receive a written guarantee with your rings, please keep this with your records.
For further information regarding shipping and returns, please see our shipping and returns page