Shipping and Returns
Mahalo for choosing Hawaii Titanium Rings. We are dedicated to providing excellent customer service. We make each ring with great care and there are a few processes involved, therefore, please expect it to take about 10 working days for your ring to be completed.
Our Free Shipping Policy
Hawaii Titanium Rings provides our customers with a free shipping policy on all of our titanium products shipped within the United States, except when sample rings are ordered. Free shipping includes USPS Priority with insurance. See below for international orders.
We offer Fed Ex delivery for $25.00, as well, but please note that Fed Ex guarantees 2-day shipping over land only; expect 3-day delivery from Hawaii to most places in the US. Please remember it still takes us about 10 working days to complete your ring prior to shipping.
All international orders ship via FED EX, please expect an additional $25.00 automatic charge at checkout. Import duties, taxes, port handling fees, and other customs charges (if applicable) are the responsibility of the buyer.
For international orders, you may have trouble ordering if your billing and shipping info are in different countries, we apologize as this is to eliminate fraudulent orders. If you are experiencing this problem, please call us at 808-327-4647 or email: firstname.lastname@example.org with your order and we will submit your order personally.
30 Day Warranty
All returns will be honored within 30 days of delivery; rings returned by mail must be post marked within the 30 day period and sent in a secured package with tracking. Custom orders and exchanges will be charged a 20% restocking fee. Engraved rings will be refunded minus $15.
Please be aware that any rings returned that have been altered in any way by the customer will not be accepted. We are happy to exchange or refund any rings returned within 30 days that are not altered and in original condition.
If you are planning to order sample rings to see which you prefer, then return the unwanted rings, please note we charge 3% per ring returned to cover transaction fees, and a $25 FED EX upgrade fee applied at the time of your refund. We understand that ordering rings online can cause people to feel uneasy, so we are always happy to answer questions anytime before, during, and after your purchase.
If your ring needs refinishing or engraving, include $25 and a letter with your return address, phone #, full description of reason for return, engraving (if any).
If sizing is required, please also include $40 as Titanium cannot be sized and we will need to make you a new ring. When returning a ring using USPS please send rings in a secured package with tracking and insurance.
The address for USPS return is:
Hawaii Titanium Rings
P.O. Box 4128
Kailua-Kona, HI 96745
For FED EX returns please send to:
Hawaii Titanium Rings
73-5617 Maiau St. Bay 5
Kailua-Kona, HI. 96740
Please include a note with your contact info in case the package is damaged during shipping. After repair or replacement, we will ship the ring back to the address you have provided with your ring and send tracking via email if provided.